Privacy Policy

We collect personal information that you voluntarily provide when making a booking, enquiry, or contacting us. This may include:

• Personal details: Full name, date of birth, nationality, and passport information
• Contact information: Email address, phone number, and physical address
• Travel preferences: Dietary requirements, accommodation preferences, activity interests, and special requests
• Payment information: Billing details processed securely through our payment providers
• Medical information: Relevant health conditions or allergies disclosed for safety purposes

Your personal information is used for the following purposes:

• Processing and managing your booking and expedition arrangements
• Communicating with you regarding your trip, including confirmations, updates, and itinerary changes
• Providing personalised expedition experiences tailored to your preferences
• Sending marketing communications about new destinations, packages, and special offers (with your consent)
• Complying with legal obligations, including tax and immigration requirements
• Improving our services and website experience through anonymised analytics

We may share your personal information with trusted third parties who are essential to delivering your expedition experience:

• Accommodation partners: Lodges, hotels, and guesthouses included in your itinerary
• Transport providers: Charter boat operators, helicopter services, and ground transfer companies
• Activity operators: Safari guides, fishing captains, and excursion providers
• Payment processors: Secure third-party payment gateways for transaction processing

We require all third parties to respect the security of your personal data and treat it in accordance with applicable law. We do not sell your personal information to any third party.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it, including:

• Encryption of data in transit and at rest
• Restricted access to personal data on a need-to-know basis
• Regular security reviews and updates to our systems
• Secure processing of all payment information through PCI-compliant providers

While we strive to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Improve our website performance and content
• Deliver relevant marketing communications

You can control cookie settings through your browser. Disabling cookies may limit certain functionality on our website.

Trembling Trebles is committed to compliance with the Protection of Personal Information Act (POPIA) of South Africa. Under POPIA, you have the right to:

• Be informed about what personal data we hold about you
• Request access to your personal information
• Request correction or deletion of inaccurate or outdated data
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator if you believe your rights have been infringed

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

To exercise any of your rights under POPIA, or if you have questions about how we handle your personal information, please contact our Information Officer: